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Roden's TechLine

Technical Questions?
Need Repairs?

Techline personnel will get an answer to all your automation & control questions and repair problems.

Call TechLine at:
1-800-964-5142

Or Contact us here

 
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Piece of Work
Piece of Mind
Real People, Fast Answers from Roden Electrical Supply

Most electrical and automation suppliers are just handing you a "piece of work" with little guidance on what to choose or how to use the products they sell. If you know what you want, they can probably get it for you. But what happens if you have a problem, or you don’t know what you need? Most likely, you will be on your own. If you're not satisfied with what you see from your current supplier, we have good news.

At Roden, we don’t just sell control and automation products. We provide peace of mind. The peace of mind you can only get when you know your supplier has competent technical personnel, and is backed by the leading control and automation supplier in the world, Allen-Bradley.

Real People

With an ample staff of technical specialists and support personnel to assist you, our objective is to help you succeed in your business. Our company mission is to always provide "more" to the customer. "More" than just products. Providing technical support is our way of making this promise real. We did our homework to find out what customers needed, and here's what customers said they wanted:
  • Easy access via toll-free number, e-mail, or web site
  • Talk to a real person who can do something about their problems.
  • If the first person you talk to isn’t the person to directly handle the problem, to be promptly transferred to a qualified individual, or to receive a timely return call.
  • Get problems resolved quickly and accurately.
  • If the manufacturer needs to be involved, for us to follow up until the issue is resolved.
Fast Answers

To provide for these needs, we assembled our entire support team to make sure everyone works together to provide you with the best technical support possible. We engineered our service processes and installed communications systems and disciplines to make sure your problems are solved and your questions are answered expediently.

The TechLine System:
  • You have Access to a dedicated toll-free technical support line.
  • When you call, we post an open call record in a database to follow up and provide answers.
  • We track progress on your call to guarantee a prompt solution.
  • We maintain a central library of technical support documents for our people to reference for you.
  • We maintain a wide area network (WAN) to enhance communications among home office, field and Allen-Bradley personnel
  • We maintain phone, email, and pager communications capabilities.
When Should You Call TechLine?
Anytime you need "more" assistance with things like:
  • PLC Configuration & Troubleshooting
  • Setting DIP switches on automation hardware
  • Choosing the right software
  • Servo Control, Drives and Motors
  • Securing product repairs or exchanges
  • Programming & Electronic Operator Interface Software
  • MCC - Motor Control Centers
  • AC/DC Drives & Motors
  • Training Topics & Schedules
This is a fairly representative list, but we're certain you'll add to it! Anytime you need to speak with "real people for fast answers", just call! For automation and control technical support issues covering troubleshooting, existing or new applications, call us, email us or visit our website. Peace of Mind will be on the way.

Call TechLine at (800) 964-5142. Contact Us here

The TechLine System:
  • To obtain a Pricing Quote
  • To Place an Order
  • To Check on Order Status
  • To Determine Product Availability
  • To Expedite an Order
  • To Change an Order
  • To Check Back Orders
  • To ask a Billing Question
Contact our inside sales or accounting departments or check our website. Our service professionals are ready and willing to help with all your supply or account administration needs.



 
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