Case: A manufacturing customer with 24/7 3-shift operations needed two special high voltage fuses to get back up and running fast.
At 7:00am Saturday, we got the call, called the manufacturer, and had them shipped immediately so the customer was back in business
by 7:00pm. The customer avoided expensive prolonged downtime, missing only one shift on the manufacturing line.
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It’s 2 AM…You Have an Emergency. Who Will You Call?
When presented with an emergency, will you call a distributor salesperson that promises, “You can call me anytime.”
Or, will you call a distributor with an organized system engineered for reliable performance?
Fortunately, you don’t encounter many after-hours emergency situations. However, when you do have one, it may mean thousands,
even tens of thousands of dollars in overtime, scrapped and perished materials. It could also result in lost time and lost customers,
in addition to the extra stress you endure.
At Roden, we look at your total business, and engineer our services to help you handle your emergency service needs.
We know that electrical and automation products are critical to keeping your business running productively. That is why we
provide services like outstanding application training and LifeLine to help you handle a potentially disastrous after-hours emergency.
Here is how LifeLine Works:
- Call 1-800-944–1359 or call your branch after normal business hours. You will get a fast callback from a Roden associate.
- We determine the problem.
Need Technical Support? Parts or equipment? Need parts or equipment flown in from a manufacturer? Whatever the problem…
we are here to help solve it.
- We find what you need.
If you need materials, we determine which stocking service center is closest to you, and arrange an immediate emergency opening.
If we do not have the part anywhere in our system, we will tap our manufacturer emergency service contacts for backup.
- We Open Up.
If you will be picking up the material, the on-call person arranges for the service center to be opened and the material purchased.
- Quick Delivery.
We will arrange for the service center to open and an emergency delivery provider to deliver it to you (delivery charges apply).
- Technical Support Needed?
If you need emergency technical support, the person on call contacts Allen-Bradley Global Manufacturing Services or an appropriate
local service provider (charges may apply).
Rely on Roden. We're organized, we're ready to serve, we've got $6 million of system-wide inventory, plus the manufacturer
contacts at our fingertips to fly anything in that you need.
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LifeLine is your answer to keeping your plant running after hours.
Call 1-800-944-1359 or call your branch after normal business hours.
Cost varies according to your Roden "Privileges" Status:
Basic: $100 per hour
Privileges $100 per event
"Plus" $100 per event
"Gold" No Charge
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